Copyright © 2017 beverlystreet.lk. All Rights Reserved.
You can return any item within 7 days of receipt for a full refund or to exchange it for a different size or colour.
We will be happy to refund / exchange a product provided it is in fully resalable condition and in original, undamaged packaging with tags still in tact along with the invoice. If we find that the product has not been returned to us in fully resalable condition, we reserve the right to refuse the refund / exchange.
During the refund / exchange process the goods are your responsibility until they reach us. We are not responsible for any items that are returned to us in a damaged condition.
Returns can be made through either of these options:
1. Courier Service
Please contact us via our Contact Us Form on our website with all mandatory details (Name, Email, Telephone) & your Order Number & Reason for Return so that we can help you with your return. We will arrange for the courier to come collect the product you wish to return - free of charge if the goods are incorrect, damaged or faulty. You will need to pay for the delivery of products that are returned for any other reasons. We will deduct the delivery charge from the refund.
2. Returning to our Stores
Handover the items to be returned to a sales person at our Rajagiriya or Bambalapitiya outlet along with the item & the original invoice & mention it is an online purchase.Flagship Store
Please contact us via our Contact Us form on our website with all mandatory details (Name, Email, Telephone) & your Order Number & Reason for Exchange so that we can help you with your exchange.Please Note:
We offer Islandwide Delivery to anywhere in Sri Lanka – FREE of charge if your order is over Rs.1500. To our overseas friends - International Delivery is coming soon.
Some points to note:
Please contact us via our Contact Us Form on our website with all mandatory details (Name, Email, Telephone) & your Order Number. Alternatively email us at firstname.lastname@example.org with the same details. We will let you know if your returns were received to our head office. Beverly Street cannot take responsibility for items that are returned & not received.
Our delivery partner will only attempt delivery after contacting you prior to delivery to ensure that you are in the premises when the parcel is delivered to you. If you are not in due to an unforeseen circumstance, you will need to pick up from our delivery partner’s office in your location. Please contact us via our Contact Us Form on our website for further clarification & help with this process. Alternatively email us at email@example.com.
If you wish to cancel an order, please contact us via our Contact Us Form within 2 hours of placing the order. Please fill in all fields (Name, Email, Telephone) & tell us why you would like to cancel the order. Ensure to input your Order Number & Date of Purchase in the comments section so we can track your order. Alternatively email us at firstname.lastname@example.org with the same details. Please note if your order has been dispatched we are unable to cancel. You can still return for a full refund if all T&Cs are met.
If you find that your order has only been partially delivered, this may be because other items are being dispatched from a different location. However, if your order is obviously incomplete, or there is an incorrect item in your order please get in touch with us through our Contact Us Form or email us at email@example.com
If your order has not arrived within 7 days please get in touch with us through our Contact Us Form or email us at firstname.lastname@example.org. We will see that our delivery specialists locate it. On confirmation of its location, we will contact you with details of when the delivery can be expected. In the instance that the order has not been dispatched or received, you will have the option of cancelling the order.
We are very sorry if we have made a mistake on your refund. Please get in touch with us through our contact us form or email us at email@example.com and we will sort it out for you as soon as possible.
Please note: The above policies are subject to change by DKN International (Pvt) Ltd. management at any time without prior notice.